Match.com: I thought I ordered ONE MONTH for $**.**. They...
A Match.com customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Match.com customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Match.com problems)
~Anonymous: "Setup service" was why I was trying to call.
~Anonymous's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I thought I ordered ONE MONTH for $**.**. They charged my account for THREE MONTHS for $**.**!! Holy ****! I called customer service (which you cannot reach on weekends) - a nice young man was helpful - BUT they would only refund me $**.** instead of $**.** because of 'special features' - etc. - which translated means that they are full of **** - and yes, they will refund you - but as LITTLE as possible! I will never use Match.com again.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Match.com customer service problem that occurred on November 22nd, 2017.