Mattel: i bought a track "city speed way " hotwheels ab...
A Mattel customer review by GetHuman user ~mamta from November 12th, 2017
Background on ~mamta 's case
GetHuman: ~mamta - can you tell our other Mattel customers when your case took place?
~mamta : Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Mattel, and if so, how?
GetHuman: And which of these common Mattel customer issues best describes the reason you wanted to talk to them?
(Shows ~mamta a list of common Mattel problems)
~mamta : "Repairs" was why I was trying to call.
~mamta 's review of Mattel customer service
GetHuman: So how would you sum up your experience for GetHuman's Mattel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mamta : i bought a track "city speed way " hotwheels about ** days back. it had a part missing and a wrong part. inspite of complaining i did not get any responce from the head office. but on contacting today they say that they made a call to me and that i did not respond. this is not true. i am highly disapointed with the service .
GetHuman: Let's quantify your experience contacting Mattel. On a scale of 1 to 5, how easy is it go get help on a Mattel problem?
~mamta : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mamta : I'd give them a three out of five on communication.
GetHuman: And what about Mattel's ability to quickly and effectively address your problem?
~mamta : For that I would say five out of five.
GetHuman: And finally- any advice for other Mattel customers?
~mamta : Call them early in the day or late. Don't forget any personal or account information you might need for Mattel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mamta taken from his Mattel customer service problem that occurred on November 10th, 2017.
Mattel
3.50 of 5 stars | 2 reviews
~mamta 's Mattel Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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