Meritain Health: There was no initial wait when I called this nu...

A Meritain Health customer review by GetHuman user GetHuman-170367 from November 25th, 2017

Background on GetHuman-170367's case

GetHuman: GetHuman-170367 - can you tell our other Meritain Health customers when your case took place?
GetHuman-170367: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Meritain Health, and if so, how?
GetHuman-170367: I used the 800-925-2272 number I found for on the GetHuman Meritain Health customer phone number page I was on: Meritain Health Customer Service Phone Number
GetHuman: And which of these common Meritain Health customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170367 a list of common Meritain Health problems)
GetHuman-170367: "Renew coverage" was why I was trying to call.

GetHuman-170367's review of Meritain Health customer service

GetHuman: So how would you sum up your experience for GetHuman's Meritain Health customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170367: There was no initial wait when I called this number. This number sent me to an office that did not deal with my account, so they transferred me to the office that did. I only waited for one minute after being transferred. The assisted me with everything that I needed. They were great!
GetHuman: Let's quantify your experience contacting Meritain Health. On a scale of 1 to 5, how easy is it go get help on a Meritain Health problem?
GetHuman-170367: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170367: I'd give them a two out of five on communication.
GetHuman: And what about Meritain Health's ability to quickly and effectively address your problem?
GetHuman-170367: For that I would say five out of five.
GetHuman: And finally- any advice for other Meritain Health customers?
GetHuman-170367: Call them early in the day or late. Don't forget any personal or account information you might need for Meritain Health to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170367 taken from his Meritain Health customer service problem that occurred on November 19th, 2017.

Meritain Health

3.25 of 5 stars | 62 reviews

GetHuman-170367's Meritain Health Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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