Metlife - Home Loans: I was advised by a Metlife rep that my pmi woul...
A Metlife - Home Loans customer review by GetHuman user GetHuman-296231 from November 5th, 2017
Background on GetHuman-296231's case
GetHuman: GetHuman-296231 - can you tell our other Metlife - Home Loans customers when your case took place?
GetHuman-296231: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to Metlife - Home Loans, and if so, how?
GetHuman: And which of these common Metlife - Home Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-296231 a list of common Metlife - Home Loans problems)
GetHuman-296231: "None of those really matches why I wanted to call Metlife - Home Loans that day." was why I was trying to call.
GetHuman-296231's review of Metlife - Home Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Metlife - Home Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-296231: I was advised by a Metlife rep that my pmi would be automatically cancelled after my equity reached **% ltv. When I called after this point, I was advised by a different Metlife rep that the only way my pmi could be cancelled was to pay for a brokers opinion or another appraisal. He told me even if my LTV reached *.*%, I would still not be able to cancel the pmi without paying these fees.
GetHuman: Let's quantify your experience contacting Metlife - Home Loans. On a scale of 1 to 5, how easy is it go get help on a Metlife - Home Loans problem?
GetHuman-296231: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-296231: I'd give them a four out of five on communication.
GetHuman: And what about Metlife - Home Loans's ability to quickly and effectively address your problem?
GetHuman-296231: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife - Home Loans customers?
GetHuman-296231: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife - Home Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-296231 taken from his Metlife - Home Loans customer service problem that occurred on October 26th, 2017.