Metro PCS: I was trying to get help about my phone. I kept...
A Metro PCS customer review by GetHuman user ~Mandy from November 20th, 2017
Background on ~Mandy's case
GetHuman: ~Mandy - can you tell our other Metro PCS customers when your case took place?
~Mandy: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mandy a list of common Metro PCS problems)
~Mandy: "Account Restricted" was why I was trying to call.
~Mandy's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mandy: I was trying to get help about my phone. I kept getting transferred to different people. I've had to replace my phone * times of my on going problems. No one will help me and it's poor business that metro replace my phone with a different brand. Ridiculous! This phone is a piece of **** and I'm still having the same issues and no one will do anything. Shopping around for a new carrier.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Mandy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mandy: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Mandy: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Mandy: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mandy taken from his Metro PCS customer service problem that occurred on November 17th, 2017.