Metro PCS: When trying to activate my new phone, following...
A Metro PCS customer review by GetHuman user ~segamanxero from October 27th, 2017
Background on ~segamanxero's case
GetHuman: ~segamanxero - can you tell our other Metro PCS customers when your case took place?
~segamanxero: Yes. It was evening, on October 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~segamanxero a list of common Metro PCS problems)
~segamanxero: "Cancel service" was why I was trying to call.
~segamanxero's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~segamanxero: When trying to activate my new phone, following the instructions that came with it, the techs activated service but could not activate my phone. They then told me to call back from this number from a different phone and also the ****, which both did not work. After getting to this site I was able to get my phone activated. I give them kudos for getting it fixed, but take away some for having to use this site as a cheat code to get to someone who could help me. Way to excite a new customer about their new cell phone service *(
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~segamanxero: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~segamanxero: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~segamanxero: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~segamanxero: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~segamanxero taken from his Metro PCS customer service problem that occurred on October 23rd, 2017.