Metro PCS: 've been trying to switch my phone from MetroPC...
A Metro PCS customer review by GetHuman user GetHuman-431841 from November 22nd, 2017
Background on GetHuman-431841's case
GetHuman: GetHuman-431841 - can you tell our other Metro PCS customers when your case took place?
GetHuman-431841: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431841 a list of common Metro PCS problems)
GetHuman-431841: "Setup service" was why I was trying to call.
GetHuman-431841's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431841: 've been trying to switch my phone from MetroPCS to another. First they argued about giving me my account information, then they provided me the wrong info, then they failed to send me an email with information i needed to unlock the phone, and then they sent me codes that don't work. I've been without a phone now for * days.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-431841: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431841: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-431841: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-431841: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431841 taken from his Metro PCS customer service problem that occurred on November 18th, 2017.