Microsoft 365: Customer Support rep was unable to assist. He...
A Microsoft 365 customer review by GetHuman user GetHuman-161077 from November 17th, 2017
Background on GetHuman-161077's case
GetHuman: GetHuman-161077 - can you tell our other Microsoft 365 customers when your case took place?
GetHuman-161077: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Microsoft 365, and if so, how?
GetHuman: And which of these common Microsoft 365 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-161077 a list of common Microsoft 365 problems)
GetHuman-161077: "None of those really matches why I wanted to call Microsoft 365 that day." was why I was trying to call.
GetHuman-161077's review of Microsoft 365 customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft 365 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-161077: Customer Support rep was unable to assist. He did open a ticket with their technicians, but now I have to wait ** to ** hours for a response.
GetHuman: Let's quantify your experience contacting Microsoft 365. On a scale of 1 to 5, how easy is it go get help on a Microsoft 365 problem?
GetHuman-161077: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-161077: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft 365's ability to quickly and effectively address your problem?
GetHuman-161077: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft 365 customers?
GetHuman-161077: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft 365 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-161077 taken from his Microsoft 365 customer service problem that occurred on November 12th, 2017.