Microsoft 365: This is a service call that can be prevented in...

A Microsoft 365 customer review by GetHuman user ~The Joker from November 26th, 2017

Background on ~The Joker 's case

GetHuman: ~The Joker - can you tell our other Microsoft 365 customers when your case took place?
~The Joker : Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Microsoft 365, and if so, how?
~The Joker : I used the 800-865-9408 number I found for on the GetHuman Microsoft 365 customer phone number page I was on: Microsoft 365 Customer Service Phone Number
GetHuman: And which of these common Microsoft 365 customer issues best describes the reason you wanted to talk to them?
(Shows ~The Joker a list of common Microsoft 365 problems)
~The Joker : "None of those really matches why I wanted to call Microsoft 365 that day." was why I was trying to call.

~The Joker 's review of Microsoft 365 customer service

GetHuman: So how would you sum up your experience for GetHuman's Microsoft 365 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Joker : This is a service call that can be prevented in the future if one is instructed how to set up the business account properly in the first place
GetHuman: Let's quantify your experience contacting Microsoft 365. On a scale of 1 to 5, how easy is it go get help on a Microsoft 365 problem?
~The Joker : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Joker : I'd give them a two out of five on communication.
GetHuman: And what about Microsoft 365's ability to quickly and effectively address your problem?
~The Joker : For that I would say three out of five.
GetHuman: And finally- any advice for other Microsoft 365 customers?
~The Joker : Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft 365 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Joker taken from his Microsoft 365 customer service problem that occurred on November 19th, 2017.

Microsoft 365

2.15 of 5 stars | 102 reviews

~The Joker 's Microsoft 365 Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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