Microsoft - Tech Support: Robot call tree. Call *. Directed me to online...
A Microsoft - Tech Support customer review by GetHuman user GetHuman-169868 from November 25th, 2017
Background on GetHuman-169868's case
GetHuman: GetHuman-169868 - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-169868: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-169868 a list of common Microsoft - Tech Support problems)
GetHuman-169868: "Update Account Information" was why I was trying to call.
GetHuman-169868's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-169868: Robot call tree. Call *. Directed me to online support. Call *. Robot got an error. Instead of directing me to an agent. It said, "Thank you for calling Microsoft. Goodbye." It's bad enough that I'm switch my entire family to Apple.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-169868: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-169868: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-169868: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-169868: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-169868 taken from his Microsoft - Tech Support customer service problem that occurred on November 22nd, 2017.