Microsoft - Tech Support: Terrible experience. I waited ** minutes on the...
A Microsoft - Tech Support customer review by GetHuman user ~anonymous from November 23rd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Microsoft - Tech Support customers when your case took place?
~anonymous: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Microsoft - Tech Support problems)
~anonymous: "Recover Account" was why I was trying to call.
~anonymous's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Terrible experience. I waited ** minutes on the phone, both of the gentlemen I spoke to were incredibly hard to understand due to their accents and voice disorder. They were not able to provide me with any assistance. I had to speculate why I was having certain problems with my software and ask multiple questions because they could not tell me anything on their own. To top it off, they were extremely rude. You would never get this kind of service when dealing with an associate from apple. I ended up spending more time messing around with my computer to figure out the problem when technical support should have just did their job. I will never call and ask for assistance from them ever again.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Microsoft - Tech Support customer service problem that occurred on November 15th, 2017.