Milwaukee Journal Sentinel: Subscribed to the Sunday paper delivery on Nove...
A Milwaukee Journal Sentinel customer review by GetHuman user ~Ron from November 14th, 2017
Background on ~Ron's case
GetHuman: ~Ron - can you tell our other Milwaukee Journal Sentinel customers when your case took place?
~Ron: Yes I can. It was late at night, on November 6th.
GetHuman: Did you reach out to Milwaukee Journal Sentinel, and if so, how?
GetHuman: And which of these common Milwaukee Journal Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron a list of common Milwaukee Journal Sentinel problems)
~Ron: "Cancel subscription" was why I was trying to call.
~Ron's review of Milwaukee Journal Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Milwaukee Journal Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron: Subscribed to the Sunday paper delivery on November *rd. ****, no paper after * weeks.*Call to complain, had to deal with uninterested and ill-trained people who promissed a call back which was never received. Called two weeks later only to deal with the same level of employee incompetance with another promiss of a resulution call back which never happened.**Finally called Pamela Henson (Sr. Vice President of Sales and Marketing (***) ***-****)two differant times left a message, still with NO REPLY! I guess she doesn't talk to the little people, but then neither does the call back people at the Milwaukee Sentinal*Journal. My advice to their customers,....CANCEL YOUR SUBSCRIPTION!
GetHuman: Let's quantify your experience contacting Milwaukee Journal Sentinel. On a scale of 1 to 5, how easy is it go get help on a Milwaukee Journal Sentinel problem?
~Ron: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron: I'd give them a one out of five on communication.
GetHuman: And what about Milwaukee Journal Sentinel's ability to quickly and effectively address your problem?
~Ron: For that I would say three out of five.
GetHuman: And finally- any advice for other Milwaukee Journal Sentinel customers?
~Ron: Call them early in the day or late. Don't forget any personal or account information you might need for Milwaukee Journal Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron taken from his Milwaukee Journal Sentinel customer service problem that occurred on November 6th, 2017.