Monsterscooterparts.com: I see some unfortunate reviews on this site. Ho...
A Monsterscooterparts.com customer review by GetHuman user ~Dennis from November 27th, 2017
Background on ~Dennis's case
GetHuman: ~Dennis - can you tell our other Monsterscooterparts.com customers when your case took place?
~Dennis: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to Monsterscooterparts.com, and if so, how?
GetHuman: And which of these common Monsterscooterparts.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dennis a list of common Monsterscooterparts.com problems)
~Dennis: "Track order" was why I was trying to call.
~Dennis's review of Monsterscooterparts.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Monsterscooterparts.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dennis: I see some unfortunate reviews on this site. However, my situation went very well. I called and one of their CSR (Gray) answered and was very friendly and very helpful with what I needed. He is located in the Colorado facility. I needed * parts for my Jazzy Select Elite and Monster had all of them in stock in their Colorado facility. I received all of the parts in * days from UPS. I received confirmation via email from them after I placed the order and also was given a tracking number and was informed when UPS would deliver the parts. All conversations and personal credit information was handled properly. I would recommend these folks on there next purchase.
GetHuman: Let's quantify your experience contacting Monsterscooterparts.com. On a scale of 1 to 5, how easy is it go get help on a Monsterscooterparts.com problem?
~Dennis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dennis: I'd give them a three out of five on communication.
GetHuman: And what about Monsterscooterparts.com's ability to quickly and effectively address your problem?
~Dennis: For that I would say five out of five.
GetHuman: And finally- any advice for other Monsterscooterparts.com customers?
~Dennis: Call them early in the day or late. Don't forget any personal or account information you might need for Monsterscooterparts.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dennis taken from his Monsterscooterparts.com customer service problem that occurred on November 24th, 2017.