Motel 6: We had roaches at the motel*We were at and I to...

A Motel 6 customer review by GetHuman user GetHuman-403135 from November 27th, 2017

Background on GetHuman-403135's case

GetHuman: GetHuman-403135 - can you tell our other Motel 6 customers when your case took place?
GetHuman-403135: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman-403135: I used the 800-466-8356 number I found for on the GetHuman Motel 6 customer phone number page I was on: Motel 6 Customer Service Phone Number
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-403135 a list of common Motel 6 problems)
GetHuman-403135: "Make a Booking" was why I was trying to call.

GetHuman-403135's review of Motel 6 customer service

GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-403135: We had roaches at the motel*We were at and I took video of them crawling around and the supervisor was out so the girl in the front could only give a $** refund. I called this number and not only was answered in just a few minutes( I was so shocked I wasn't actually prepared to speak lol) but I was given the rest of the refund within thirty minutes (: score, I actually only wrote a review be I saw only bad ones ... Just letting hall know it worked for someone (:
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman-403135: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-403135: I'd give them a one out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman-403135: For that I would say two out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman-403135: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-403135 taken from his Motel 6 customer service problem that occurred on November 18th, 2017.

Motel 6

1.91 of 5 stars | 51 reviews

GetHuman-403135's Motel 6 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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