Motel 6: bad customer service
A Motel 6 customer review by GetHuman user GetHuman55248 from December 8th, 2017
Background on GetHuman55248's case
GetHuman: GetHuman55248 - can you tell our other Motel 6 customers when your case took place?
GetHuman55248: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to Motel 6, and if so, how?
GetHuman: And which of these common Motel 6 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman55248 a list of common Motel 6 problems)
GetHuman55248: "Make a Booking" was why I was trying to call.
GetHuman55248's review of Motel 6 customer service
GetHuman: So how would you sum up your experience for GetHuman's Motel 6 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman55248: bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman55248: I made reservation online and I said the room was available.And when I arrived,rooom was not ready waited *hrs and still was not ready.had to cancel reservation and go elsewhere.
GetHuman: Let's quantify your experience contacting Motel 6. On a scale of 1 to 5, how easy is it go get help on a Motel 6 problem?
GetHuman55248: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman55248: I'd give them a four out of five on communication.
GetHuman: And what about Motel 6's ability to quickly and effectively address your problem?
GetHuman55248: For that I would say five out of five.
GetHuman: And finally- any advice for other Motel 6 customers?
GetHuman55248: Call them early in the day or late. Don't forget any personal or account information you might need for Motel 6 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman55248 taken from his Motel 6 customer service problem that occurred on November 28th, 2017.