Motorola: My order was put on hold for an illegitimate se...
A Motorola customer review by GetHuman user ~dkcats3 from November 22nd, 2017
Background on ~dkcats3's case
GetHuman: ~dkcats3 - can you tell our other Motorola customers when your case took place?
~dkcats3: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Motorola, and if so, how?
GetHuman: And which of these common Motorola customer issues best describes the reason you wanted to talk to them?
(Shows ~dkcats3 a list of common Motorola problems)
~dkcats3: "Account Access" was why I was trying to call.
~dkcats3's review of Motorola customer service
GetHuman: So how would you sum up your experience for GetHuman's Motorola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dkcats3: My order was put on hold for an illegitimate security reason and after about ten calls over the past week they finally tell me the entire order is canceled and i should reorder. Now i reorderd and THE SAME PROBLEM AGAIN. I AM NEVER GOING TO GET THIS **** PHONE I ORDERED. nobody at customer service has any understanding of the company's workings.
GetHuman: Let's quantify your experience contacting Motorola. On a scale of 1 to 5, how easy is it go get help on a Motorola problem?
~dkcats3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dkcats3: I'd give them a three out of five on communication.
GetHuman: And what about Motorola's ability to quickly and effectively address your problem?
~dkcats3: For that I would say five out of five.
GetHuman: And finally- any advice for other Motorola customers?
~dkcats3: Call them early in the day or late. Don't forget any personal or account information you might need for Motorola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dkcats3 taken from his Motorola customer service problem that occurred on November 14th, 2017.