Murad.com: I was helped by Tywana, who worked hard with pa...
A Murad.com customer review by GetHuman user ~Dr. LuAnn Glatzmaier from November 22nd, 2017
Background on ~Dr. LuAnn Glatzmaier's case
GetHuman: ~Dr. LuAnn Glatzmaier - can you tell our other Murad.com customers when your case took place?
~Dr. LuAnn Glatzmaier: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Murad.com, and if so, how?
GetHuman: And which of these common Murad.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Dr. LuAnn Glatzmaier a list of common Murad.com problems)
~Dr. LuAnn Glatzmaier: "Track order" was why I was trying to call.
~Dr. LuAnn Glatzmaier's review of Murad.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Murad.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dr. LuAnn Glatzmaier: I was helped by Tywana, who worked hard with patience, courtesy and being well-informed. What she did know, she was modest enough to check to find out. This exchange gives me confidence in the quality of Murad and I would like everyone to know what high quality product and customer service they provided me at Murad.
GetHuman: Let's quantify your experience contacting Murad.com. On a scale of 1 to 5, how easy is it go get help on a Murad.com problem?
~Dr. LuAnn Glatzmaier: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dr. LuAnn Glatzmaier: I'd give them a one out of five on communication.
GetHuman: And what about Murad.com's ability to quickly and effectively address your problem?
~Dr. LuAnn Glatzmaier: For that I would say two out of five.
GetHuman: And finally- any advice for other Murad.com customers?
~Dr. LuAnn Glatzmaier: Call them early in the day or late. Don't forget any personal or account information you might need for Murad.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dr. LuAnn Glatzmaier taken from his Murad.com customer service problem that occurred on November 19th, 2017.