Murad.com: They changed their customer care to India. Emp...
A Murad.com customer review by GetHuman user ~Upset from November 27th, 2017
Background on ~Upset's case
GetHuman: ~Upset - can you tell our other Murad.com customers when your case took place?
~Upset: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Murad.com, and if so, how?
GetHuman: And which of these common Murad.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset a list of common Murad.com problems)
~Upset: "Track order" was why I was trying to call.
~Upset's review of Murad.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Murad.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset: They changed their customer care to India. Employees sound young but have a thick accent with their English. When I ask for their name they have an American name. I had an issue with a product sent to the wrong address. Their mistake, but they wanted me to call FedEx and have FedEx redirect to the correct address because this is the only way FedEx will redirect to the correct address. I can't imagine that if I am the sender I can't change the address unless FedEx thinks it is a scam from another county (i.e. India).
GetHuman: Let's quantify your experience contacting Murad.com. On a scale of 1 to 5, how easy is it go get help on a Murad.com problem?
~Upset: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset: I'd give them a one out of five on communication.
GetHuman: And what about Murad.com's ability to quickly and effectively address your problem?
~Upset: For that I would say four out of five.
GetHuman: And finally- any advice for other Murad.com customers?
~Upset: Call them early in the day or late. Don't forget any personal or account information you might need for Murad.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset taken from his Murad.com customer service problem that occurred on November 23rd, 2017.