NET 10: Need to reactivate my phone with a time card di...

A NET 10 customer review by GetHuman user ~CHEAPBOSSATTACK from November 16th, 2017

Background on ~CHEAPBOSSATTACK's case

GetHuman: ~CHEAPBOSSATTACK - can you tell our other NET 10 customers when your case took place?
~CHEAPBOSSATTACK: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to NET 10, and if so, how?
~CHEAPBOSSATTACK: I used the 877-836-2368 number I found for on the GetHuman NET 10 customer phone number page I was on: NET 10 Customer Service Phone Number
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~CHEAPBOSSATTACK a list of common NET 10 problems)
~CHEAPBOSSATTACK: "Complaint" was why I was trying to call.

~CHEAPBOSSATTACK's review of NET 10 customer service

GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CHEAPBOSSATTACK: Need to reactivate my phone with a time card differing from the minutes I used last month. Have to wait ** minutes through prompts and at least an hour before receiving a busy signal. Worst customer service in history.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~CHEAPBOSSATTACK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CHEAPBOSSATTACK: I'd give them a five out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~CHEAPBOSSATTACK: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~CHEAPBOSSATTACK: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CHEAPBOSSATTACK taken from his NET 10 customer service problem that occurred on November 11th, 2017.

NET 10

2.33 of 5 stars | 274 reviews
NET 10 ReviewsNET 10's Phone NumberAll NET 10 contact info

~CHEAPBOSSATTACK's NET 10 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like NET 10, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with NET 10 in any way.

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