NET 10: i questioned if this was a living person. I tal...
A NET 10 customer review by GetHuman user GetHuman-400731 from November 18th, 2017
Background on GetHuman-400731's case
GetHuman: GetHuman-400731 - can you tell our other NET 10 customers when your case took place?
GetHuman-400731: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to NET 10, and if so, how?
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-400731 a list of common NET 10 problems)
GetHuman-400731: "Setup service" was why I was trying to call.
GetHuman-400731's review of NET 10 customer service
GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-400731: i questioned if this was a living person. I talked two people, i hung up on the first one because of how out ragiously rude he was. When i called back i got a person that was such an ***, he made me wish i was talking to the first rude person again. I mean i would ask a question and i would have to wait through three minutes of silence to get an answer for both the first and second call. I spent an hour on the phone with not one hint of a result. WORST CUSTOMER SERVICE I HAVE EVER HAD EVER. I ended up having to google my answer and solved the problem myself in half the time. They did not care not even a little, and he had know idea how to do anything. Every question asked he had to spend * minutes looking it up....wow awful -** out of ***
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
GetHuman-400731: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-400731: I'd give them a one out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
GetHuman-400731: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
GetHuman-400731: Call them early in the day or late. Don't forget any personal or account information you might need for NET 10 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-400731 taken from his NET 10 customer service problem that occurred on November 15th, 2017.