NFL Shop: The agent I got was Diamond. She was very help...
A NFL Shop customer review by GetHuman user ~Kathy from November 19th, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other NFL Shop customers when your case took place?
~Kathy: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to NFL Shop, and if so, how?
GetHuman: And which of these common NFL Shop customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common NFL Shop problems)
~Kathy: "Overcharge/Strange charge" was why I was trying to call.
~Kathy's review of NFL Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's NFL Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: The agent I got was Diamond. She was very helpful. It turns out the website I ordered from was fraudulent. DO NOT USE www.nflshopofficial.com. It is a fraudulent website. THANK YOU, DIAMOND!
GetHuman: Let's quantify your experience contacting NFL Shop. On a scale of 1 to 5, how easy is it go get help on a NFL Shop problem?
~Kathy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a one out of five on communication.
GetHuman: And what about NFL Shop's ability to quickly and effectively address your problem?
~Kathy: For that I would say four out of five.
GetHuman: And finally- any advice for other NFL Shop customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for NFL Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his NFL Shop customer service problem that occurred on November 16th, 2017.