National Financial Services LLC: National Financial Services has closed my accou...
A National Financial Services LLC customer review by GetHuman user ~N/A from November 22nd, 2017
Background on ~N/A's case
GetHuman: ~N/A - can you tell our other National Financial Services LLC customers when your case took place?
~N/A: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to National Financial Services LLC, and if so, how?
GetHuman: And which of these common National Financial Services LLC customer issues best describes the reason you wanted to talk to them?
(Shows ~N/A a list of common National Financial Services LLC problems)
~N/A: "Eligibility question" was why I was trying to call.
~N/A's review of National Financial Services LLC customer service
GetHuman: So how would you sum up your experience for GetHuman's National Financial Services LLC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~N/A: National Financial Services has closed my account with NYL Securities and Fidelity for no reason or explanation other than a letter from Jennifer Parnes, Director, Regulatory Response basically stating we can close anyones account when we want if we want with no explanation to the client of why we closed their account. This goes against all thing I've read about NFS being customer supportive and customer helpful.
GetHuman: Let's quantify your experience contacting National Financial Services LLC. On a scale of 1 to 5, how easy is it go get help on a National Financial Services LLC problem?
~N/A: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~N/A: I'd give them a one out of five on communication.
GetHuman: And what about National Financial Services LLC's ability to quickly and effectively address your problem?
~N/A: For that I would say four out of five.
GetHuman: And finally- any advice for other National Financial Services LLC customers?
~N/A: Call them early in the day or late. Don't forget any personal or account information you might need for National Financial Services LLC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~N/A taken from his National Financial Services LLC customer service problem that occurred on November 12th, 2017.