National Visa Center: No help at all. Only offeres phone number and e...

A National Visa Center customer review by GetHuman user ~kg from November 22nd, 2017

Background on ~kg's case

GetHuman: ~kg - can you tell our other National Visa Center customers when your case took place?
~kg: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to National Visa Center, and if so, how?
~kg: I used the 603-334-0700 number I found for on the GetHuman National Visa Center customer phone number page I was on: National Visa Center Customer Service Phone Number
GetHuman: And which of these common National Visa Center customer issues best describes the reason you wanted to talk to them?
(Shows ~kg a list of common National Visa Center problems)
~kg: "Denied Application" was why I was trying to call.

~kg's review of National Visa Center customer service

GetHuman: So how would you sum up your experience for GetHuman's National Visa Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kg: No help at all. Only offeres phone number and email for resolving problems with everyone has access to to begin with. * months into this problem with the NVC and there is no one at the agency who can be contacted or handle complaints. This, unfortunatly, was a waste of time.
GetHuman: Let's quantify your experience contacting National Visa Center. On a scale of 1 to 5, how easy is it go get help on a National Visa Center problem?
~kg: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kg: I'd give them a two out of five on communication.
GetHuman: And what about National Visa Center's ability to quickly and effectively address your problem?
~kg: For that I would say one out of five.
GetHuman: And finally- any advice for other National Visa Center customers?
~kg: Call them early in the day or late. Don't forget any personal or account information you might need for National Visa Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kg taken from his National Visa Center customer service problem that occurred on November 17th, 2017.

National Visa Center

1.34 of 5 stars | 282 reviews

~kg's National Visa Center Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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