Navient: Actually talked to an American! Not sure probl...
A Navient customer review by GetHuman user ~poor mom from November 17th, 2017
Background on ~poor mom's case
GetHuman: ~poor mom - can you tell our other Navient customers when your case took place?
~poor mom: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows ~poor mom a list of common Navient problems)
~poor mom: "Eligibility question" was why I was trying to call.
~poor mom's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poor mom: Actually talked to an American! Not sure problem is resolved but she did understand my issue and my frustration.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
~poor mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poor mom: I'd give them a five out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
~poor mom: For that I would say three out of five.
GetHuman: And finally- any advice for other Navient customers?
~poor mom: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poor mom taken from his Navient customer service problem that occurred on November 12th, 2017.