Navient: Even though this was not the department I neede...
A Navient customer review by GetHuman user GetHuman-238266 from November 10th, 2017
Background on GetHuman-238266's case
GetHuman: GetHuman-238266 - can you tell our other Navient customers when your case took place?
GetHuman-238266: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Navient, and if so, how?
GetHuman: And which of these common Navient customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-238266 a list of common Navient problems)
GetHuman-238266: "Update account information" was why I was trying to call.
GetHuman-238266's review of Navient customer service
GetHuman: So how would you sum up your experience for GetHuman's Navient customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-238266: Even though this was not the department I needed, the representative I spoke with was very helpful. Unfortunately the number she gave me linked me back to the automated system.
GetHuman: Let's quantify your experience contacting Navient. On a scale of 1 to 5, how easy is it go get help on a Navient problem?
GetHuman-238266: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-238266: I'd give them a three out of five on communication.
GetHuman: And what about Navient's ability to quickly and effectively address your problem?
GetHuman-238266: For that I would say two out of five.
GetHuman: And finally- any advice for other Navient customers?
GetHuman-238266: Call them early in the day or late. Don't forget any personal or account information you might need for Navient to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-238266 taken from his Navient customer service problem that occurred on November 8th, 2017.