NetZero: they talk with heavy accents so you cant unders...

A NetZero customer review by GetHuman user GetHuman-12552 from November 20th, 2017

Background on GetHuman-12552's case

GetHuman: GetHuman-12552 - can you tell our other NetZero customers when your case took place?
GetHuman-12552: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to NetZero, and if so, how?
GetHuman-12552: I used the 866-841-1442 number I found for on the GetHuman NetZero customer phone number page I was on: NetZero Customer Service Phone Number
GetHuman: And which of these common NetZero customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12552 a list of common NetZero problems)
GetHuman-12552: "Lower my bill" was why I was trying to call.

GetHuman-12552's review of NetZero customer service

GetHuman: So how would you sum up your experience for GetHuman's NetZero customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12552: they talk with heavy accents so you cant understand then transfer you all over the place and get nothing done and still are charging me even though i cancelled * months ago
GetHuman: Let's quantify your experience contacting NetZero. On a scale of 1 to 5, how easy is it go get help on a NetZero problem?
GetHuman-12552: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12552: I'd give them a one out of five on communication.
GetHuman: And what about NetZero's ability to quickly and effectively address your problem?
GetHuman-12552: For that I would say five out of five.
GetHuman: And finally- any advice for other NetZero customers?
GetHuman-12552: Call them early in the day or late. Don't forget any personal or account information you might need for NetZero to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12552 taken from his NetZero customer service problem that occurred on November 11th, 2017.

NetZero

1.91 of 5 stars | 59 reviews

GetHuman-12552's NetZero Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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