Netflix: it took two calls to solve the problem, but eve...
A Netflix customer review by GetHuman user ~richard udell from November 18th, 2017
Background on ~richard udell's case
GetHuman: ~richard udell - can you tell our other Netflix customers when your case took place?
~richard udell: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~richard udell a list of common Netflix problems)
~richard udell: "Refund a Charge" was why I was trying to call.
~richard udell's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard udell: it took two calls to solve the problem, but everyone was helpful, responsive and together fixed the several aspects of the problem
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~richard udell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard udell: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~richard udell: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
~richard udell: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard udell taken from his Netflix customer service problem that occurred on November 15th, 2017.