Netflix customers don't matter

A Netflix customer review by GetHuman user GetHuman-craigde from November 29th, 2017

Background on GetHuman-craigde's case

GetHuman: GetHuman-craigde - can you tell our other Netflix customers when your case took place?
GetHuman-craigde: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman-craigde: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-craigde a list of common Netflix problems)
GetHuman-craigde: "Service problem" was why I was trying to call.

GetHuman-craigde's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-craigde: Netflix customers don't matter
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-craigde: At first, Netflix seems amazing with great movies and TV series but it doesn't take long before the awe wears off. The problems become obvious as you realize the great movies are far and few between, with the rest being **** or bizarre foreign films about space ninjas, Chinese cowboys fighting dragons and even viking demons. Stupid. *The other problem is that the awesome TV series, like Arrow, The *** and fan favorite animated series like Young Justice, Justice League and The Avengers, have only * or * seasons available!! What's worse is the fact Netflix doesn't seem to be in any sort of a hurry to bring on additional seasons, making it clear they're not interested in their customers. **I've never used the Amazon service but if the idiots at Netflix can't pull their collective heads out, I'll be jumping to a new service.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
GetHuman-craigde: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-craigde: I'd give them a three out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
GetHuman-craigde: For that I would say two out of five.
GetHuman: And finally- any advice for other Netflix customers?
GetHuman-craigde: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-craigde taken from his Netflix customer service problem that occurred on November 23rd, 2017.


3.85 of 5 stars | 636 reviews

GetHuman-craigde's Netflix Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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