Netflix: un buen servicio lo malo y el problema es que...
A Netflix customer review by GetHuman user ~miguel aceves from November 18th, 2017
Background on ~miguel aceves's case
GetHuman: ~miguel aceves - can you tell our other Netflix customers when your case took place?
~miguel aceves: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Netflix, and if so, how?
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~miguel aceves a list of common Netflix problems)
~miguel aceves: "Request a Show" was why I was trying to call.
~miguel aceves's review of Netflix customer service
GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~miguel aceves: un buen servicio lo malo y el problema es que no tienen atenci****n a clientes en espa****ol ni por tel****fono ni por email nesecito saber por que me est****n cobrando dos veces la mensualidad el mismo dia adem****s de otros dos cobros que no explica el por ni de que mi ingles no es bueno necesito ayuda en espa****ol
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~miguel aceves: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~miguel aceves: I'd give them a five out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~miguel aceves: For that I would say three out of five.
GetHuman: And finally- any advice for other Netflix customers?
~miguel aceves: Call them early in the day or late. Don't forget any personal or account information you might need for Netflix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~miguel aceves taken from his Netflix customer service problem that occurred on November 9th, 2017.