Netgear: Besides not being able to solve my problem, the...
A Netgear customer review by GetHuman user GetHuman-290314 from November 9th, 2017
Background on GetHuman-290314's case
GetHuman: GetHuman-290314 - can you tell our other Netgear customers when your case took place?
GetHuman-290314: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290314 a list of common Netgear problems)
GetHuman-290314: "Inquire About a Product" was why I was trying to call.
GetHuman-290314's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290314: Besides not being able to solve my problem, they had me going circles from their script doing the same things over and over. When it was evident we were not succeeding, the tech got very testy and and spoke in a pedantic voice like I was stupid. Then when I requested someone else to assist me he hung up.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
GetHuman-290314: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290314: I'd give them a two out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
GetHuman-290314: For that I would say three out of five.
GetHuman: And finally- any advice for other Netgear customers?
GetHuman-290314: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290314 taken from his Netgear customer service problem that occurred on November 1st, 2017.