I am actually going to avoid buying Netgear pro...
A Netgear customer review by GetHuman user ~Analog Robot from November 12th, 2017
Background on ~Analog Robot's case
GetHuman: ~Analog Robot - can you tell our other Netgear customers when your case took place?
~Analog Robot: Yes I can. It was late at night, on November 4th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~Analog Robot a list of common Netgear problems)
~Analog Robot: "Complaint" was why I was trying to call.
~Analog Robot's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Analog Robot: I am actually going to avoid buying Netgear product, just in case something goes wrong with it I never, ever want to deal with Netgear's Customer Service again.
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~Analog Robot: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Analog Robot: I'd give them a five out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~Analog Robot: For that I would say one out of five.
GetHuman: And finally- any advice for other Netgear customers?
~Analog Robot: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Analog Robot taken from his Netgear customer service problem that occurred on November 4th, 2017.