Netgear: I was given a phone number for tech support. T...
A Netgear customer review by GetHuman user ~YOU SUCK from October 30th, 2017
Background on ~YOU SUCK's case
GetHuman: ~YOU SUCK - can you tell our other Netgear customers when your case took place?
~YOU SUCK: Yeah. It was afternoon, on October 25th.
GetHuman: Did you reach out to Netgear, and if so, how?
GetHuman: And which of these common Netgear customer issues best describes the reason you wanted to talk to them?
(Shows ~YOU SUCK a list of common Netgear problems)
~YOU SUCK: "Inquire About a Product" was why I was trying to call.
~YOU SUCK's review of Netgear customer service
GetHuman: So how would you sum up your experience for GetHuman's Netgear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~YOU SUCK: I was given a phone number for tech support. This phone * just rattled off automatic solutions. NOT A LIVE PERSON TO TALK TO!!!
GetHuman: Let's quantify your experience contacting Netgear. On a scale of 1 to 5, how easy is it go get help on a Netgear problem?
~YOU SUCK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~YOU SUCK: I'd give them a four out of five on communication.
GetHuman: And what about Netgear's ability to quickly and effectively address your problem?
~YOU SUCK: For that I would say three out of five.
GetHuman: And finally- any advice for other Netgear customers?
~YOU SUCK: Call them early in the day or late. Don't forget any personal or account information you might need for Netgear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~YOU SUCK taken from his Netgear customer service problem that occurred on October 25th, 2017.