New Mexico Taxation and Revenue Department: Live person and ** minute wait my a** !! I was...
A New Mexico Taxation and Revenue Department customer review by GetHuman user ~Paul from November 27th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other New Mexico Taxation and Revenue Department customers when your case took place?
~Paul: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to New Mexico Taxation and Revenue Department, and if so, how?
GetHuman: And which of these common New Mexico Taxation and Revenue Department customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common New Mexico Taxation and Revenue Department problems)
~Paul: "None of those really matches why I wanted to call New Mexico Taxation and Revenue Department that day." was why I was trying to call.
~Paul's review of New Mexico Taxation and Revenue Department customer service
GetHuman: So how would you sum up your experience for GetHuman's New Mexico Taxation and Revenue Department customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Live person and ** minute wait my a** !! I was sent through telephone trees ("listen to the following options") ** times. Finally got to an operator and she disconnected our call. How wonderful of her. Could not even leave a message on any of the trees, not that the call would ever be returned.*A better system is drastically needed. We are paying these employees salary.
GetHuman: Let's quantify your experience contacting New Mexico Taxation and Revenue Department. On a scale of 1 to 5, how easy is it go get help on a New Mexico Taxation and Revenue Department problem?
~Paul: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a five out of five on communication.
GetHuman: And what about New Mexico Taxation and Revenue Department's ability to quickly and effectively address your problem?
~Paul: For that I would say one out of five.
GetHuman: And finally- any advice for other New Mexico Taxation and Revenue Department customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for New Mexico Taxation and Revenue Department to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his New Mexico Taxation and Revenue Department customer service problem that occurred on November 20th, 2017.