Nextdoor.com: An actual number for next door is listed as...

A Nextdoor.com customer review by GetHuman user ~John Smith from November 26th, 2017

Background on ~John Smith's case

GetHuman: ~John Smith - can you tell our other Nextdoor.com customers when your case took place?
~John Smith: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Nextdoor.com, and if so, how?
~John Smith: I used a email I found on the GetHuman Nextdoor.com customer service contact info page: Contact Nextdoor.com Customer Service
GetHuman: And which of these common Nextdoor.com customer issues best describes the reason you wanted to talk to them?
(Shows ~John Smith a list of common Nextdoor.com problems)
~John Smith: "Complaint" was why I was trying to contact.

~John Smith's review of Nextdoor.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Nextdoor.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Smith: An actual number for next door is listed as ***-***-****. Their guidelines contradict even what their main website posts what content is allowed yet they go and ban you from their site! Geez, poor customer service to resolve conflict!
GetHuman: Let's quantify your experience contacting Nextdoor.com. On a scale of 1 to 5, how easy is it go get help on a Nextdoor.com problem?
~John Smith: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Smith: I'd give them a one out of five on communication.
GetHuman: And what about Nextdoor.com's ability to quickly and effectively address your problem?
~John Smith: For that I would say one out of five.
GetHuman: And finally- any advice for other Nextdoor.com customers?
~John Smith: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Nextdoor.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Smith taken from his Nextdoor.com customer service problem that occurred on November 17th, 2017.

Nextdoor.com

2.17 of 5 stars | 40 reviews

~John Smith's Nextdoor.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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