Nicor: Service rep responded very appropriately when I...
A Nicor customer review by GetHuman user GetHuman-264860 from November 12th, 2017
Background on GetHuman-264860's case
GetHuman: GetHuman-264860 - can you tell our other Nicor customers when your case took place?
GetHuman-264860: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Nicor, and if so, how?
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-264860 a list of common Nicor problems)
GetHuman-264860: "Cancel service" was why I was trying to call.
GetHuman-264860's review of Nicor customer service
GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-264860: Service rep responded very appropriately when I told him my neighbor and I had been smelling gas outside our homes. A technician was paged and was on their way as I hung up. I wish all my service calls went this well!
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
GetHuman-264860: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-264860: I'd give them a five out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
GetHuman-264860: For that I would say five out of five.
GetHuman: And finally- any advice for other Nicor customers?
GetHuman-264860: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-264860 taken from his Nicor customer service problem that occurred on November 7th, 2017.