Nicor: I picked up the phone and "Rivera" was on the l...

A Nicor customer review by GetHuman user ~PattyJ from November 21st, 2017

Background on ~PattyJ's case

GetHuman: ~PattyJ - can you tell our other Nicor customers when your case took place?
~PattyJ: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Nicor, and if so, how?
~PattyJ: I used the 888-642-6748 number I found for on the GetHuman Nicor customer phone number page I was on: Nicor Customer Service Phone Number
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows ~PattyJ a list of common Nicor problems)
~PattyJ: "Book appointment" was why I was trying to call.

~PattyJ's review of Nicor customer service

GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PattyJ: I picked up the phone and "Rivera" was on the line. She had told me my bill was passed due and gaveme number for NICOR, etc... However, when I asked why they had called me * (this was the fifth) time, she apolozied, told me it was an automatic dialer. When I asked how many times in ** hours they are allowed to call, she could not answer me?
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
~PattyJ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PattyJ: I'd give them a three out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
~PattyJ: For that I would say four out of five.
GetHuman: And finally- any advice for other Nicor customers?
~PattyJ: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PattyJ taken from his Nicor customer service problem that occurred on November 17th, 2017.

Nicor

4.63 of 5 stars | 43 reviews

~PattyJ's Nicor Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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