THe GLCG program is from Nicor service not Nico...
A Nicor customer review by GetHuman user GetHuman-351905 from November 4th, 2017
Background on GetHuman-351905's case
GetHuman: GetHuman-351905 - can you tell our other Nicor customers when your case took place?
GetHuman-351905: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to Nicor, and if so, how?
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351905 a list of common Nicor problems)
GetHuman-351905: "Book appointment" was why I was trying to call.
GetHuman-351905's review of Nicor customer service
GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351905: THe GLCG program is from Nicor service not Nicor gas and you do not need it. If you move and call Nicor Gas to let them know you moved to start your new service why would they send you a letter asking you to start service? Really use your analytical skills. And if you call the *** number and hit zero you will be transfered to the gas emergency line therefore taking up unnecessary time for someone who actually has an emergency
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
GetHuman-351905: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351905: I'd give them a four out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
GetHuman-351905: For that I would say three out of five.
GetHuman: And finally- any advice for other Nicor customers?
GetHuman-351905: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351905 taken from his Nicor customer service problem that occurred on November 1st, 2017.