Nicor: very disappointed with response and scheduled s...
A Nicor customer review by GetHuman user GetHuman-54926 from November 28th, 2017
Background on GetHuman-54926's case
GetHuman: GetHuman-54926 - can you tell our other Nicor customers when your case took place?
GetHuman-54926: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Nicor, and if so, how?
GetHuman: And which of these common Nicor customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-54926 a list of common Nicor problems)
GetHuman-54926: "Setup service" was why I was trying to call.
GetHuman-54926's review of Nicor customer service
GetHuman: So how would you sum up your experience for GetHuman's Nicor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-54926: very disappointed with response and scheduled service time after a long online wait. At least ** hours before a service call time was available which is not acceptable for a ** yeard old person in the hot weather we are experiencing right now.*Over ** hours for a service ccall is not acceptable in this weather. However an hour later the air conditioner was operating again and I don't know why it started at that time. Right now I need to cancel tomorrow's scheduled appointment between * and * since it does seem to be working at this time
GetHuman: Let's quantify your experience contacting Nicor. On a scale of 1 to 5, how easy is it go get help on a Nicor problem?
GetHuman-54926: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-54926: I'd give them a five out of five on communication.
GetHuman: And what about Nicor's ability to quickly and effectively address your problem?
GetHuman-54926: For that I would say four out of five.
GetHuman: And finally- any advice for other Nicor customers?
GetHuman-54926: Call them early in the day or late. Don't forget any personal or account information you might need for Nicor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-54926 taken from his Nicor customer service problem that occurred on November 22nd, 2017.