Nissan USA: Customer service *****! First I waited ** minut...
A Nissan USA customer review by GetHuman user GetHuman-435655 from November 27th, 2017
Background on GetHuman-435655's case
GetHuman: GetHuman-435655 - can you tell our other Nissan USA customers when your case took place?
GetHuman-435655: Yes I can. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Nissan USA, and if so, how?
GetHuman: And which of these common Nissan USA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435655 a list of common Nissan USA problems)
GetHuman-435655: "Loyalty program" was why I was trying to call.
GetHuman-435655's review of Nissan USA customer service
GetHuman: So how would you sum up your experience for GetHuman's Nissan USA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435655: Customer service *****! First I waited ** minutes then I hung up and called again. Then ** minutes wait then about to transfer me AGAIN! How long does a person have to wait and how many transfers?*I called to find out about extending our lease.*Please train your customer service better to minimize transfers and wait time.*Thank you,*Fareena Jameer-Yuska
GetHuman: Let's quantify your experience contacting Nissan USA. On a scale of 1 to 5, how easy is it go get help on a Nissan USA problem?
GetHuman-435655: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435655: I'd give them a five out of five on communication.
GetHuman: And what about Nissan USA's ability to quickly and effectively address your problem?
GetHuman-435655: For that I would say three out of five.
GetHuman: And finally- any advice for other Nissan USA customers?
GetHuman-435655: Call them early in the day or late. Don't forget any personal or account information you might need for Nissan USA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435655 taken from his Nissan USA customer service problem that occurred on November 24th, 2017.