Nokia: I posted a prior comment about having to call t...
A Nokia customer review by GetHuman user ~Doesnt Work after 2 Months from November 23rd, 2017
Background on ~Doesnt Work after 2 Months's case
GetHuman: ~Doesnt Work after 2 Months - can you tell our other Nokia customers when your case took place?
~Doesnt Work after 2 Months: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Nokia, and if so, how?
GetHuman: And which of these common Nokia customer issues best describes the reason you wanted to talk to them?
(Shows ~Doesnt Work after 2 Months a list of common Nokia problems)
~Doesnt Work after 2 Months: "Complaint" was why I was trying to call.
~Doesnt Work after 2 Months's review of Nokia customer service
GetHuman: So how would you sum up your experience for GetHuman's Nokia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doesnt Work after 2 Months: I posted a prior comment about having to call twice to get a return label and instructions on how to return a Nokia Camera Grip. I was assured that I would have an email by the end of that day. That was Thursday. Today is Saturday and they are closed. I have to wait at least another two days, and then who knows how much longer to return the $**.** * month old grip that won't charge. Their customer service, as far as I am concerned, is non-existent.
GetHuman: Let's quantify your experience contacting Nokia. On a scale of 1 to 5, how easy is it go get help on a Nokia problem?
~Doesnt Work after 2 Months: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doesnt Work after 2 Months: I'd give them a three out of five on communication.
GetHuman: And what about Nokia's ability to quickly and effectively address your problem?
~Doesnt Work after 2 Months: For that I would say two out of five.
GetHuman: And finally- any advice for other Nokia customers?
~Doesnt Work after 2 Months: Call them early in the day or late. Don't forget any personal or account information you might need for Nokia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doesnt Work after 2 Months taken from his Nokia customer service problem that occurred on November 15th, 2017.