NuWave Oven: I was initially told have to wait ** hours for...
A NuWave Oven customer review by GetHuman user GetHuman-250995 from November 20th, 2017
Background on GetHuman-250995's case
GetHuman: GetHuman-250995 - can you tell our other NuWave Oven customers when your case took place?
GetHuman-250995: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to NuWave Oven, and if so, how?
GetHuman: And which of these common NuWave Oven customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250995 a list of common NuWave Oven problems)
GetHuman-250995: "Returns" was why I was trying to call.
GetHuman-250995's review of NuWave Oven customer service
GetHuman: So how would you sum up your experience for GetHuman's NuWave Oven customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250995: I was initially told have to wait ** hours for a resolution about items missing from order. Company called back approx *.* hours later to say that they had found that service rep had failed to note all of the items I was to receive - but they still disputed that I had asked for the free oven. The person calling me back reaffirmed my previous order but could not place the order, stated the ordering department was closed and asked me to call back tomorrow. I will see if successfully resolved.
GetHuman: Let's quantify your experience contacting NuWave Oven. On a scale of 1 to 5, how easy is it go get help on a NuWave Oven problem?
GetHuman-250995: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250995: I'd give them a two out of five on communication.
GetHuman: And what about NuWave Oven's ability to quickly and effectively address your problem?
GetHuman-250995: For that I would say five out of five.
GetHuman: And finally- any advice for other NuWave Oven customers?
GetHuman-250995: Call them early in the day or late. Don't forget any personal or account information you might need for NuWave Oven to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250995 taken from his NuWave Oven customer service problem that occurred on November 18th, 2017.