Ocwen: I too had a GMAC mortgage that was acquired by...
A Ocwen customer review by GetHuman user ~CCC from November 24th, 2017
Background on ~CCC's case
GetHuman: ~CCC - can you tell our other Ocwen customers when your case took place?
~CCC: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~CCC a list of common Ocwen problems)
~CCC: "Update Account information" was why I was trying to call.
~CCC's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CCC: I too had a GMAC mortgage that was acquired by Ocwen. This has got to be the worst company on the planet. The customer service personnell is in Dubai or thereabouts, where they read from a script and pretend they know how to and can help you. I found an error in my property taxes, got it resolved with the township assesor, who asked for the fax number to send a letter outling the changes to my taxes to my mortgage holder. You would think this is an easy event. Hardly, the idiot, on the phone wanted all of my account information before he would give a me fax number (I question if it is correct). Two months have gone by and I have not received anything acknowledging receipt of the changes. I will have to suffer through another call!!
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~CCC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CCC: I'd give them a one out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~CCC: For that I would say two out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~CCC: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CCC taken from his Ocwen customer service problem that occurred on November 17th, 2017.