Ocwen has been my loan servicer for approximate...
A Ocwen customer review by GetHuman user ~onyx from November 3rd, 2017
Background on ~onyx's case
GetHuman: ~onyx - can you tell our other Ocwen customers when your case took place?
~onyx: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Ocwen, and if so, how?
GetHuman: And which of these common Ocwen customer issues best describes the reason you wanted to talk to them?
(Shows ~onyx a list of common Ocwen problems)
~onyx: "Repayment question" was why I was trying to call.
~onyx's review of Ocwen customer service
GetHuman: So how would you sum up your experience for GetHuman's Ocwen customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onyx: Ocwen has been my loan servicer for approximately * years* within that * years they modified my loan twice. They are a great company responsive and will try to accomodate you by offering options to help service your loan. *One thing though, you must follow up on all calls and you must keep asking the right questions to get the right answers...I must admit it took me * months and speaking to several different people to finally get the answer*modification I needed to keep my home. The funny thing about it when I spoke to the right person he did the modification right then and there on the phone...you must be persistent.
GetHuman: Let's quantify your experience contacting Ocwen. On a scale of 1 to 5, how easy is it go get help on a Ocwen problem?
~onyx: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onyx: I'd give them a three out of five on communication.
GetHuman: And what about Ocwen's ability to quickly and effectively address your problem?
~onyx: For that I would say four out of five.
GetHuman: And finally- any advice for other Ocwen customers?
~onyx: Call them early in the day or late. Don't forget any personal or account information you might need for Ocwen to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onyx taken from his Ocwen customer service problem that occurred on October 26th, 2017.