Office Depot: Transferred me to other dept to get a copy of o...
A Office Depot customer review by GetHuman user ~T from November 24th, 2017
Background on ~T's case
GetHuman: ~T - can you tell our other Office Depot customers when your case took place?
~T: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Office Depot, and if so, how?
GetHuman: And which of these common Office Depot customer issues best describes the reason you wanted to talk to them?
(Shows ~T a list of common Office Depot problems)
~T: "Complaint" was why I was trying to call.
~T's review of Office Depot customer service
GetHuman: So how would you sum up your experience for GetHuman's Office Depot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T: Transferred me to other dept to get a copy of old receipt.**Gave me number to that dept directly in case I needed to call back or got disconnected.**The rep from the correct dept was informed of my name and why I was calling before I was connected.**Turns out that they hadn't merged their old receipt information with Office Max yet.**She transferred me and the Office MAc rep was also informed of what I was looking for before I was connected.**Unfortunately the receipt I needed was too old for them to pull, but the organization of the support staff impressed me.
GetHuman: Let's quantify your experience contacting Office Depot. On a scale of 1 to 5, how easy is it go get help on a Office Depot problem?
~T: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T: I'd give them a one out of five on communication.
GetHuman: And what about Office Depot's ability to quickly and effectively address your problem?
~T: For that I would say one out of five.
GetHuman: And finally- any advice for other Office Depot customers?
~T: Call them early in the day or late. Don't forget any personal or account information you might need for Office Depot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T taken from his Office Depot customer service problem that occurred on November 16th, 2017.