Oklahoma Gas & Electric Co: After asking to speak to Kay's supervisor, she...
A Oklahoma Gas & Electric Co customer review by GetHuman user ~Unknown from November 26th, 2017
Background on ~Unknown's case
GetHuman: ~Unknown - can you tell our other Oklahoma Gas & Electric Co customers when your case took place?
~Unknown: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Oklahoma Gas & Electric Co, and if so, how?
GetHuman: And which of these common Oklahoma Gas & Electric Co customer issues best describes the reason you wanted to talk to them?
(Shows ~Unknown a list of common Oklahoma Gas & Electric Co problems)
~Unknown: "Change appointment" was why I was trying to call.
~Unknown's review of Oklahoma Gas & Electric Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Oklahoma Gas & Electric Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unknown: After asking to speak to Kay's supervisor, she put me on hold for ** minutes. She came back and asked for my name. I advised we already went through the verification process. She stated the account holder was a male....I said I am a male, with a high voice. She told me before I she could proceed I had to fax a copy of my DL and SS card. I asked did she need my passport and voters registration too, she said yes. She was a ***** from the words go and should be fired. I called the office of the president and the matter was taken care of.
GetHuman: Let's quantify your experience contacting Oklahoma Gas & Electric Co. On a scale of 1 to 5, how easy is it go get help on a Oklahoma Gas & Electric Co problem?
~Unknown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unknown: I'd give them a one out of five on communication.
GetHuman: And what about Oklahoma Gas & Electric Co's ability to quickly and effectively address your problem?
~Unknown: For that I would say four out of five.
GetHuman: And finally- any advice for other Oklahoma Gas & Electric Co customers?
~Unknown: Call them early in the day or late. Don't forget any personal or account information you might need for Oklahoma Gas & Electric Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unknown taken from his Oklahoma Gas & Electric Co customer service problem that occurred on November 24th, 2017.