OnStar: My niece who lives next door to me showed up at...
A OnStar customer review by GetHuman user ~rrizzo5607 from November 18th, 2017
Background on ~rrizzo5607's case
GetHuman: ~rrizzo5607 - can you tell our other OnStar customers when your case took place?
~rrizzo5607: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to OnStar, and if so, how?
GetHuman: And which of these common OnStar customer issues best describes the reason you wanted to talk to them?
(Shows ~rrizzo5607 a list of common OnStar problems)
~rrizzo5607: "Special Assistance" was why I was trying to call.
~rrizzo5607's review of OnStar customer service
GetHuman: So how would you sum up your experience for GetHuman's OnStar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rrizzo5607: My niece who lives next door to me showed up at my door this morning panicked because her ** month old son locked himself in the car. I called AAA and while waiting for them (it took them over ** min) I looked at the back of her car and realized it was a Chevy and she may have onstar. She said she thought she might but the car was new and she totally forgot about it. She called onstar and the door was opened within a minute. So impressed!!!! Who needs AAA...oh I do...thinking about getting a car equipped with onstar. Thanks...her ** month old was totally hysterical by the time we realized we should call onstar.
GetHuman: Let's quantify your experience contacting OnStar. On a scale of 1 to 5, how easy is it go get help on a OnStar problem?
~rrizzo5607: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rrizzo5607: I'd give them a three out of five on communication.
GetHuman: And what about OnStar's ability to quickly and effectively address your problem?
~rrizzo5607: For that I would say five out of five.
GetHuman: And finally- any advice for other OnStar customers?
~rrizzo5607: Call them early in the day or late. Don't forget any personal or account information you might need for OnStar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rrizzo5607 taken from his OnStar customer service problem that occurred on November 13th, 2017.