Optimum: All I keep getting is a robot. The options don...
A Optimum customer review by GetHuman user ~Alevan from November 17th, 2017
Background on ~Alevan's case
GetHuman: ~Alevan - can you tell our other Optimum customers when your case took place?
~Alevan: Yes. It was late at night, on November 9th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Alevan a list of common Optimum problems)
~Alevan: "Service Outage" was why I was trying to call.
~Alevan's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alevan: All I keep getting is a robot. The options don't work anymore. My modem is going out and I have no human -at all- to talk to. Its terrible. I want to speak to a human being!
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Alevan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alevan: I'd give them a two out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Alevan: For that I would say three out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Alevan: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alevan taken from his Optimum customer service problem that occurred on November 9th, 2017.