Optimum: My mom was in the hospital and returned to a bi...
A Optimum customer review by GetHuman user GetHuman-409213 from November 26th, 2017
Background on GetHuman-409213's case
GetHuman: GetHuman-409213 - can you tell our other Optimum customers when your case took place?
GetHuman-409213: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409213 a list of common Optimum problems)
GetHuman-409213: "Dispute a Charge" was why I was trying to call.
GetHuman-409213's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409213: My mom was in the hospital and returned to a bill of over ***.** and they would not remove late fees. Internet is soooo slow you can't use it. CANCELLED*
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
GetHuman-409213: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409213: I'd give them a four out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
GetHuman-409213: For that I would say three out of five.
GetHuman: And finally- any advice for other Optimum customers?
GetHuman-409213: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409213 taken from his Optimum customer service problem that occurred on November 22nd, 2017.