Optimum: Excellent representative who was pleasant and s...
A Optimum customer review by GetHuman user ~Tanta IRIE from November 19th, 2017
Background on ~Tanta IRIE's case
GetHuman: ~Tanta IRIE - can you tell our other Optimum customers when your case took place?
~Tanta IRIE: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Tanta IRIE a list of common Optimum problems)
~Tanta IRIE: "Service Outage" was why I was trying to call.
~Tanta IRIE's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tanta IRIE: Excellent representative who was pleasant and smiling (over the phone). He rebooted my cable box remotely in a short time and resolved the issue.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Tanta IRIE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tanta IRIE: I'd give them a three out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Tanta IRIE: For that I would say five out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Tanta IRIE: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tanta IRIE taken from his Optimum customer service problem that occurred on November 17th, 2017.