Optimum: I will soon be finding A new cable service,your...
A Optimum customer review by GetHuman user ~tyroneswinton3@gmail.com from November 19th, 2017
Background on ~tyroneswinton3@gmail.com's case
GetHuman: ~tyroneswinton3@gmail.com - can you tell our other Optimum customers when your case took place?
~tyroneswinton3@gmail.com: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~tyroneswinton3@gmail.com a list of common Optimum problems)
~tyroneswinton3@gmail.com: "Change Plan" was why I was trying to call.
~tyroneswinton3@gmail.com's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tyroneswinton3@gmail.com: I will soon be finding A new cable service,your service representative Nokia *N-*M has a very poor attitude absolutely no concern about consumers concerns which is unacceptable ,I waited on the line at *:** a.m. For ** minutes before getting someone on the line and was never told from Nokia or her supervisor Mr.John*Zxv,about the New no holding on program and a call back program you have that the system will call you back I had to go on line to find that information out myself even though that was my main complaint not Nokia or John,did not say one thing about it even to the fact that I was very upset for waiting on the phone for almost ** minutes before someone answered the phone only answer I got from Nokia was the call volume is long and there's nothing we can do Never said sorry never said I apologize never said nothing professional if she was working for my office she would be fired nokia and John BoTH,Are very unprofessional I have a service issue where my TV been Pauseing in,an
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~tyroneswinton3@gmail.com: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tyroneswinton3@gmail.com: I'd give them a three out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~tyroneswinton3@gmail.com: For that I would say two out of five.
GetHuman: And finally- any advice for other Optimum customers?
~tyroneswinton3@gmail.com: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tyroneswinton3@gmail.com taken from his Optimum customer service problem that occurred on November 17th, 2017.